MM
Makoma M
1 reviews | Active since Mar 2015
18 Dec 2018, 15:16
poor attendance and no response to claims :-(
I am not sure how to get hold of Clientele legal now. I have send an email for a claim last week Tuesday the 11th of Dec, now is Tuesday the 18th and i still have not had any response form them except for the automated email. I have been trying to call their customer line 3 times which kept me listening to their music for more that 20 minutes : (. I have sent another complaint email today which i am sure will take another 48hrs for them to just send an automated response instead of real engagement. Is this how it works with Clientele?
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Replies (2)
Clientele Legal's replyOfficial
21 Dec 2018, 15:19We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply21 Dec 2018, 15:19
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
24 Dec 2018, 10:00Dear Makoma M
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services.
We are committed to assisting you with this matter further, within the terms and conditions of your legal policy, however as per our discussion, the nature of your claim is such that a dispute resolution process must be followed in order to ensure the legitimacy of your complaint. This process and the underlying principles as set out in section 69 (d) of the Consumer Protection Act.
We confirm having provided you the details of the alternative dispute forums whom are empowered to adjudicate on your pre-litigation complaint.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Regards
O’mphile Mopeloa
CEC
Clientele Legal's reply24 Dec 2018, 10:00
Official
Dear Makoma M
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services.
We are committed to assisting you with this matter further, within the terms and conditions of your legal policy, however as per our discussion, the nature of your claim is such that a dispute resolution process must be followed in order to ensure the legitimacy of your complaint. This process and the underlying principles as set out in section 69 (d) of the Consumer Protection Act.
We confirm having provided you the details of the alternative dispute forums whom are empowered to adjudicate on your pre-litigation complaint.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Regards
O’mphile Mopeloa
CEC