SS
Sudesh S

1 reviews | Active since Aug 2020

13 Aug 2020, 18:51

Pooor legal service from clientele

Good day. I had a contract with moimooi health and spa. I paid my monthly subs religiously. They messed up my appointments more than once. Yes I complained. They then closed and their officers in Parkhurst and moved to Sandton and then rudely terminated my contract without any reason. I complained but my complaints were met by a very rude woman. Clientele legal did nothing to assist me even though I'm a client of theirs. Can u pls assist me. I also assisted moimooi by giving them many references which they benefited from because I'm a school principal and referred my staff to them yet they dismissed me like a common fool. Pls assist me. Clientele couldn't get any info out of these people as to why my contract was terminated without reason

0
Replies (2)
Clientele Legal
Clientele Legal's reply14 Aug 2020, 09:16
Official
Dear Sudesh S, 

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Judith Mboweni
Clientele Legal 
Clientele Legal
Clientele Legal's reply14 Aug 2020, 15:27
Official
“Dear Sudesh S,

With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.

We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.

We confirm that we have provided you with a way forward regarding your matter and will continue assisting once we receive the requested information. 

At Clientele Legal, we are committed to ensuring a positive customer experience and would like to apologize for any inconvenience caused. Thank you for making the decision to continue with your Legal Policy, as we value you as a client. 

Please contact us directly should you have any queries in future.

Yours sincerely,

Carla Fick

Complaints Case Manager”
Clientele Legal"