SM
Sonnyboy M
1 reviews | Active since Dec 2025
27 Dec 2025, 08:39
Policy lapsed for paying a day later I even sent them proof
Policy lapsed for paying a day later I even sent them proof . Even their ombudsman couldn't help
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
27 Dec 2025, 21:21 Dear Sonnyboy M, We confirm receipt of the concerns raised and apologize for any inconvenience caused. Your query has been escalated to the relevant department for investigation and we will be in contact to assist. Yours sincerely, Clientele Legal
Clientele Legal's reply27 Dec 2025, 21:21
Official
Dear Sonnyboy M, We confirm receipt of the concerns raised and apologize for any inconvenience caused. Your query has been escalated to the relevant department for investigation and we will be in contact to assist. Yours sincerely, Clientele Legal
Clientele Legal's replyOfficial
06 Jan 2026, 10:40Dear Sonnyboy M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
Kindly note that as per our records , this complaint was logged and dealt with in the month of April 2025 and feedback was also provided via a telephonic conversation with one of our complaints senior consultant.
On the call made to you , all correct information was given and the consultant further explained our Billings processes when it comes to our Legal Polices.
When I checked on your policy profile under complaint reference CER784121 , an escalation process was explained and you were also provided with our Internal Arbitrator’s email address (*** ) since you were not happy with feedback.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind Regards
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Legal
Services Recovery Specialist
Clientele Legal
Clientele Legal's reply06 Jan 2026, 10:40
Official
Dear Sonnyboy M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
Kindly note that as per our records , this complaint was logged and dealt with in the month of April 2025 and feedback was also provided via a telephonic conversation with one of our complaints senior consultant.
On the call made to you , all correct information was given and the consultant further explained our Billings processes when it comes to our Legal Polices.
When I checked on your policy profile under complaint reference CER784121 , an escalation process was explained and you were also provided with our Internal Arbitrator’s email address (*** ) since you were not happy with feedback.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind Regards
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Legal
Services Recovery Specialist
Clientele Legal