JF
Junaid F

1 reviews | Active since Dec 2017

27 Oct 2025, 15:32

Policy cancelled

Hi I cancelled my policy in June already.The reason for my call on that day was specifically to cancel the policy.The policy was stopped and all of a sudden they deducted R375 on the 25th of 24th,I contacted them and explain them the situation on the 25th,they said they will call me back with feedback,today the 27th I called back and they said I agreed upon deducting after 3months,which I never,my purpose of calling in June was to cancel the policy.I spoke to them today and they refuse to refund my R375.Guys please be careful by taking policies out from Clientele legal,they promises they make is seriously not they say.Everything you call them for,for Legal Assistance,the policy is for some reason not covering the enquiry,Clientele Legal is the most pathetic Legal Policy you could have.

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Replies (2)
Clientele Legal
Clientele Legal's reply27 Oct 2025, 15:39
Official
Dear Junaid F, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely,

Clientele Legal 
Clientele Legal
Clientele Legal's reply28 Oct 2025, 13:58
Official
 Dear Junaid F,  As per our call conversation on even day, with the payer Mr. B Dyson, please note that feedback was provided on the 27th of October 2025 regarding the concerns raised and a call recording was sent via email address we have on record.  On the call you will hear that a premium break for 3 months was offered and you agreed to the terms and conditions.  If you are not satisfied with the outcome of your complaint, CER797009, you may refer to the Independent Arbitrator for re-evaluation: *** .  Should you need further assistance, please do not hesitate to contact us back on *** or email: *** .  Kind Regards  Vusumuzi Dlamini
Service Support Specialist
 Client Services IFA/SS