Policy Cancellation Request – Urgent

I am extremely frustrated and disappointed with the shocking service I’ve received from Clientele Legal. I logged two claims on the 15th of May, and when I followed up yesterday, I was told their systems were offline and someone would call me back once they were restored. Did I receive a callback? Absolutely not.

Today, I called again, only to be told that nothing has been done since my initial claim. For one of the claims, they are only sending an email today, almost a week later, and the turnaround time for that is apparently 7 to 14 working days. For the second claim, I was told that the legal advisor is on leave, and I now have to wait for them to return from leave before anything is done — and then, again, wait another 7 to 14 working days after that!

So let me get this straight: I’ve already been waiting since May 15th, and now I'm expected to wait possibly another month or more just for them to start working on my matters?, I would have sorted out those matters myself by then.

This is beyond poor service — it's unacceptable, unprofessional, and a complete waste of time and money. If Clientele Legal truly stood for customer service, they would’ve followed up, communicated properly, and prioritized their clients’ legal issues — not leave them hanging for weeks on end.

I do not recommend Clientele Legal to anyone looking for reliable legal support. They are slow, disorganized, and clearly don’t value their clients. I request the immediate cancellation of my legal policy with you.