TM
Tc M
1 reviews | Active since Sept 2012
05 May 2021, 16:19
Policy Cancellation Nightmare
Cancellation of a policy proving to be a hassle, I don't understand what is happening at Clientele. I received sub-par legal assistance which led to my cancellation and even that is not being attended to.
Clientele used to be an amazing company I could always refer however I do not know how to feel at this present time, it is heartbreaking to see the plethora of complaints on twitter for policy cancellations. Please assist with cancelling my policy!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
06 May 2021, 10:04Dear TC
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply06 May 2021, 10:04
Official
Dear TC
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
06 May 2021, 12:10“Dear Tc,
We thank you for escalating your concerns to us and discussing your concerns.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We confirm having discussed your matter and that your policy was cancelled as per your request.
We do apologise for any inconvenience caused, however should you wish to reconsider the decision regarding cancellation of the legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”
Complaints Case Manager”
Clientele Legal's reply06 May 2021, 12:10
Official
“Dear Tc,
We thank you for escalating your concerns to us and discussing your concerns.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We confirm having discussed your matter and that your policy was cancelled as per your request.
We do apologise for any inconvenience caused, however should you wish to reconsider the decision regarding cancellation of the legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”
Complaints Case Manager”
TM
Tc M's updateReviewer Update
07 May 2021, 15:27I would like to confirm that my policy was cancelled.
Thank you, I received two calls from the complaints centre, I really wish that the team there were also legal advisors because they have a brilliant turnaround.
Thank you, I received two calls from the complaints centre, I really wish that the team there were also legal advisors because they have a brilliant turnaround.
TM
Tc M's update07 May 2021, 15:27
Reviewer Update
I would like to confirm that my policy was cancelled.
Thank you, I received two calls from the complaints centre, I really wish that the team there were also legal advisors because they have a brilliant turnaround.
Thank you, I received two calls from the complaints centre, I really wish that the team there were also legal advisors because they have a brilliant turnaround.