Policy Cancellation Immediately
<p>Good day,</p> <p> </p> <p>I would like to cancel my Clientele Legal policy but i'm not getting any assistance from the call centre agents, when I call all they do is send me from piller to post explaining how they can't assist me. I've been with Clientele Legal for 2-3 years and not once have they been able to assist me with any of my issues but they more than happy to debit my account every month for basically no service whatsoever. </p> <p> </p> <p>My details are as follows:</p> <p>Policy Number - ********** 09</p> <p>ID - ********** 194088</p> <p> </p> <p>Regards,</p> <p>Mlungisi Mpanza </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for bringing this matter to our attention.
We do understand your frustration but your claims did unfortunately fall outside the ambit of your Legal Policy and regrettably were therefore entitled to limited assistance from our office. Please also note that the guidance provided by the legal advisor on the first matter was correct and you were directed to follow the correct process.
Your second matter was lodged on 21st July 2017 however; you requested termination of your Policy yesterday, before we could assist you within 48 business hours. The allocated advisor further attempted to discuss the matter with you but you unfortunately elected to decline the assistance. We nevertheless thank you for informing us of your concerns and have actioned your policy as per your request.
Please contact us on *** or email us at *** should you need anything further.
Kind regards
Ahtiyya Ebrahim
Team Leader- Legal Claims
Thank you for bringing this matter to our attention.
We do understand your frustration but your claims did unfortunately fall outside the ambit of your Legal Policy and regrettably were therefore entitled to limited assistance from our office. Please also note that the guidance provided by the legal advisor on the first matter was correct and you were directed to follow the correct process.
Your second matter was lodged on 21st July 2017 however; you requested termination of your Policy yesterday, before we could assist you within 48 business hours. The allocated advisor further attempted to discuss the matter with you but you unfortunately elected to decline the assistance. We nevertheless thank you for informing us of your concerns and have actioned your policy as per your request.
Please contact us on *** or email us at *** should you need anything further.
Kind regards
Ahtiyya Ebrahim
Team Leader- Legal Claims