Policy cancellation

I took a legal policy in 2023. I was paying the policy for many months. Then I had matters that I needed them to solve on my behalf. They gave me reasons why they cannot solve the problems on my behalf. I understand their reasons, but never told of the pros and cons prior to the application. I called in during the month of June 2024 to cancel the policy. I was surprised as the debit order went through. I called again in July 2024, to check if the policy has been cancelled. I was referred fron one person to another in a round. At the end of the day, my airtime was exhausted and the matter not resolved l. I am not happy with the way they handle cancellations, as they are quick to register you.