Policy cancellation

I'm having real difficulty cancelling my legal policy I have with Clientele. The reason for my cancellation was the initial unsatisfactory service I received when I needed legal assistance. I then decided that I would rather cancel my policy and join a different service provider. I called client services to have the policy cancelled on 21 December 2020 and was told that a escalation needs to be logged so that the legal department can do an investigation into the bad service I received and that it would take 48 hours for me to get feedback. Needless to say that I did not get the required feedback. I gave them time and I called back on Monday, 4 January 2021 and was told the same process needs to happen but this time I would get feedback within 24 hours. Well, today, 7 January 2021 I have still not received any feedback and decided to call again which I did. This time around the consultant had a very bad attitude. First he tells me that he will transfer me to the relevant department so that they can assist with my cancellation and puts me on hold. A few minutes later he gets back to me saying that he had spoken to his manager and was told that he will have to send an email to the cancellation department so that they can process. At this point I don't believe anything that is being told to me because every time I call I am told a different process. Clientele is so quick to sign you up for their policies but God forbid you want to cancel. I am extremely unhappy about this and will never recommend any Clientele product to anyone. They claim to have this awesome customer service but the reality is that that is non existent.