KG
Kwanda G
1 reviews | Active since Apr 2015
25 Apr 2023, 02:16
Policy cancellation
Clientele I don't know what to do now, on the 8th of April I asked you to cancel my policy, you guys sent an email to say you will cancel it but you are still debiting my account, please I need you guys to do what I asked you to do and refund me.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
26 Apr 2023, 11:46Dear Kwanda G
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply26 Apr 2023, 11:46
Official
Dear Kwanda G
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
26 Apr 2023, 12:54Dear Kwanda ,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in terminating your policy as well as any inconvenience that this may have caused you. As per our telephonic discussion, we have explained our refunds process and confirmed our refunds turn around time.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal
Clientele Legal's reply26 Apr 2023, 12:54
Official
Dear Kwanda ,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the delay in terminating your policy as well as any inconvenience that this may have caused you. As per our telephonic discussion, we have explained our refunds process and confirmed our refunds turn around time.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal
KG
Kwanda G's updateReviewer Update
10 May 2023, 09:12I am still waiting for the refund, your turn around time is over, you said it's 48hours and today is the 10th, please do the right thing and give me my money
KG
Kwanda G's update10 May 2023, 09:12
Reviewer Update
I am still waiting for the refund, your turn around time is over, you said it's 48hours and today is the 10th, please do the right thing and give me my money
Clientele Legal's replyOfficial
12 May 2023, 15:38 Dear Kwanda,
We acknowledge receipt of your concerns raised.
At the outset we would like to sincerely apologise for the delay in paying the refund and any inconvenience that this may have caused you. As per our telephonic discussion, we have previously explained our refunds process and confirm that the refund is still underway and it will paid on Monday.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal
Clientele Legal's reply12 May 2023, 15:38
Official
Dear Kwanda,
We acknowledge receipt of your concerns raised.
At the outset we would like to sincerely apologise for the delay in paying the refund and any inconvenience that this may have caused you. As per our telephonic discussion, we have previously explained our refunds process and confirm that the refund is still underway and it will paid on Monday.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal