FK
Francois K
1 reviews | Active since Dec 2017
24 Jul 2022, 11:10
Policy a waste of money and time
Bad to worst service : 1st they deduct my premium before the 25th of every month I tried to contact them with no success on the 11th May 2022 send mail to cancel policy no response and I have tried the WhatsApp service with no success the policy is of no help as they advertised and getting hold of anyone is just plain a waste of time and waste of money and they still deduct my monthly fee - this is so frustrating
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
25 Jul 2022, 11:48Dear Francois K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply25 Jul 2022, 11:48
Official
Dear Francois K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
29 Jul 2022, 12:27Dear Francois K,
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been canceled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologize for any inconvenience this must have caused you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply29 Jul 2022, 12:27
Official
Dear Francois K,
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been canceled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regard to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologize for any inconvenience this must have caused you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Clientele Legal