Pointless Clientele

I have had numerous issues with my landlord. I have a policy with Clientele Legal and made contact with Sindile Maswanganye between the 7th & 9th October 2015. Besides a lengthy call, I also e-mailed all the relevant documents and a breakdown of the issues I had experienced with my landlord. This was the first and last telephonic contact I had with Sindile. I have to call if I ever require feedback and he is never available - ever. I have received one direct e-mail from him. The rest of the 'advice' I have received has been in the form of notes left on the system. I do understand that we pay a mere R150 a month but surely we deserve some sort of service or feedback at the very least. My latest 'advice' in the form of a note left on the system simply states that I should lay a complaint with the RHT. I could have done this from the very beginning - why then do I need a lawyer? Sindile has assured me that our landlord is in the wrong, and if this is the case, the why aren't we doing something about it? I've contact Clientele because I wanted legal backing and clout... I could have gone to the RHT on my own, with no need for a lawyer. I have been extremely unsatisfied with the proces