JM
Josina M
1 reviews | Active since Jan 2023
01 Feb 2024, 14:21
Plicy Cancellation
<div>My name is Josina Mathabathe, i joined Clientell Legal in December 2023 and i told them that i am using Tymbank and they explained to m,e that they dont allow the bank. So i asked my daughter Thulisile to use her bank account, i was depositing money into hers. then the person who was assisting me agrred and asked my daughter for the account number and she indeed give him. On the 25th Jan the money was deducted, now when i call them to enquire about my documents as i am the one paying or the policy, my daughter is not working, they take me from pillar to post, so i need you to please speak with them to cancel the policy. It shows that they wont be able to help me in the near future.</div>
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Replies (3)
Clientele Legal's replyOfficial
02 Feb 2024, 11:58Dear Josina M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply02 Feb 2024, 11:58
Official
Dear Josina M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
02 Feb 2024, 15:30Dear Josina M, We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephone discussion, we have sent an email containing the policy documents was sent to your email, please use the policy owner’s 13 digit ID number as a password to view the documents. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist Clientele Life
As per our telephone discussion, we have sent an email containing the policy documents was sent to your email, please use the policy owner’s 13 digit ID number as a password to view the documents. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist Clientele Life
Clientele Legal's reply02 Feb 2024, 15:30
Official
Dear Josina M, We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephone discussion, we have sent an email containing the policy documents was sent to your email, please use the policy owner’s 13 digit ID number as a password to view the documents. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist Clientele Life
As per our telephone discussion, we have sent an email containing the policy documents was sent to your email, please use the policy owner’s 13 digit ID number as a password to view the documents. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle NhlengethwaService Support Specialist Clientele Life
Clientele Legal's replyOfficial
13 Feb 2024, 11:35Dear Josina M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
At the outset, we would like to apologise for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the legal policy has been cancelled as requested.
Please note that the debit order will be cancelled with 31 days’ notice. The benefits of this policy are dependent on premium payments, enabling the cover to remain in force for 31 days from the date of cancellation. Any premium debited in this period may not be refunded and is determined by the regular debit date.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The independent arbitrator is an independent authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
At the outset, we would like to apologise for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the legal policy has been cancelled as requested.
Please note that the debit order will be cancelled with 31 days’ notice. The benefits of this policy are dependent on premium payments, enabling the cover to remain in force for 31 days from the date of cancellation. Any premium debited in this period may not be refunded and is determined by the regular debit date.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The independent arbitrator is an independent authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
Clientele Legal's reply13 Feb 2024, 11:35
Official
Dear Josina M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
At the outset, we would like to apologise for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the legal policy has been cancelled as requested.
Please note that the debit order will be cancelled with 31 days’ notice. The benefits of this policy are dependent on premium payments, enabling the cover to remain in force for 31 days from the date of cancellation. Any premium debited in this period may not be refunded and is determined by the regular debit date.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The independent arbitrator is an independent authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan.
At the outset, we would like to apologise for the misunderstanding and any inconvenience you may have experienced. As per our telephonic discussion, we confirm that the legal policy has been cancelled as requested.
Please note that the debit order will be cancelled with 31 days’ notice. The benefits of this policy are dependent on premium payments, enabling the cover to remain in force for 31 days from the date of cancellation. Any premium debited in this period may not be refunded and is determined by the regular debit date.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The independent arbitrator is an independent authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order; however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist