1 reviews | Active since Jul 2018
Please Refund my premiums
I regret my decision of joining clientele legal, they have been nothing but a nightmare. My decision was informed by the adverts on television and media. My policy number is ********** 62 legal cover. I have submited an online claim since today i have not heard anything from clientele, last i followed up the legal advisor promised to call back up to today, its been another month nevet had a call from him. I asked clientele to move debit orders from the 25 to the 20th of the mother after i changed jobs in May, in June i saw debit on the 15, i called and advised that i have transferred from my pocket money to cater for this debit and i kindly request they debit on my pay day, Again after getting an assurance that debit will be moved it still presented on the 17th. I will appreciate if clientele can refund my primiums, as they are so mighty they cant do that please cancel this policy with immidiate effect, it of no use to me.
Thank you
Regards Unhappy Customer
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for bringing this matter to our attention.
Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you.
We do understand your frustration. However, your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably were therefore entitled to limited assistance from our office.
We confirm you had requested your debit date order to be changed on 15 May 2018 from the 25th to the 20th. Unfortunately, it was too late for us to raise this change the same month at that point in time and as a result, the change was made in June 2018.
At Clientele Legal, we are committed to ensuring a positive client experience.
Please contact us on *** or email us at *** should you need anything further.”
Regards,
Ahtiyya Ebrahim
Supervisor
Clientèle Legal
Thank you for bringing this matter to our attention.
Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you.
We do understand your frustration. However, your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably were therefore entitled to limited assistance from our office.
We confirm you had requested your debit date order to be changed on 15 May 2018 from the 25th to the 20th. Unfortunately, it was too late for us to raise this change the same month at that point in time and as a result, the change was made in June 2018.
At Clientele Legal, we are committed to ensuring a positive client experience.
Please contact us on *** or email us at *** should you need anything further.”
Regards,
Ahtiyya Ebrahim
Supervisor
Clientèle Legal