NS
Nancy S
1 reviews | Active since Apr 2023
05 Jul 2024, 14:42
Please cancel my policy
They don't want to cancel my policy and I'm not happy with how they handle matters, they let you solve your own problems, they don't really intervene and in terms of legal advise, it's readily available on social media platforms and it's more indepth that the one we receive from their lawyers.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
05 Jul 2024, 15:36Dear Nancy S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply05 Jul 2024, 15:36
Official
Dear Nancy S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
09 Jul 2024, 08:02Dear Nancy S,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We confirm that your claim was not legal in nature when reported, and that you were advised fully as per the relevant laws.
We wish to however assist you further should you now require our intervention.
Your policy has however in the interim been actioned as per your request.
Should you wish to discuss further, please contact us directly.
Kind regards,
C. Fick
Complaints Case Manager
Clientele Legal's reply09 Jul 2024, 08:02
Official
Dear Nancy S,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We confirm that your claim was not legal in nature when reported, and that you were advised fully as per the relevant laws.
We wish to however assist you further should you now require our intervention.
Your policy has however in the interim been actioned as per your request.
Should you wish to discuss further, please contact us directly.
Kind regards,
C. Fick
Complaints Case Manager