1 reviews | Active since May 2013
please assist
<p>Good day. Could u please assist me. I just called in now for assistance and was told that my premium for July has not been paid .On my statement it shows that it went through and if it failed should i not have been notified . Please get back to me to sort this out as i just called in again now and got told the premium was paid .two diff stories .</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Cliente Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Cliente Legal
Thank you for bringing this matter to our attention.
Our records indicate that there was a capture error regarding the receipt of your premium for the month of July 2016. We confirm that the error has since being rectified and your premiums are up to date.
The matter was escalated to the relevant Management Teams and corrective measures have been put in place to prevent this from propitiating.
We would like to take this opportunity to apologise for the inconvenience this may have caused you and we thank you for your continued support.
We trust you find the above in order however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for bringing this matter to our attention.
Our records indicate that there was a capture error regarding the receipt of your premium for the month of July 2016. We confirm that the error has since being rectified and your premiums are up to date.
The matter was escalated to the relevant Management Teams and corrective measures have been put in place to prevent this from propitiating.
We would like to take this opportunity to apologise for the inconvenience this may have caused you and we thank you for your continued support.
We trust you find the above in order however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Clientele Legal