1 reviews | Active since Jun 2016
****ed off with poor unprofessional service
I have been with Clientele for the past 3 years and now when I need them to help me legally, they don't get back to me regarding my problem. I went to see someone by the name of Mabalane at their offices. I explained my situation to him he said he would get back to me, I am still waiting after 3 weeks. We pay our premiums every month so why can't they promise on what they advertise. I am thinking if canceling my policy and go to Legal wise instead.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for bringing this matter to our attention and allowing us to address your concerns with you today.
As discussed, we have not had the opportunity to provide you with feedback on your matter sooner as you have been unreachable, upon our attempt to contact you earlier this week.
We do understand your frustration. We are required to keep you updated on the progress of your matter and confirm that our offices has provided you with feedback as well as advised you fully on your matter.
Your claim unfortunately does fall outside the ambit of your Legal Policy and regrettably were therefore entitled to limited assistance from our office.
At Clientele Legal, we are committed to ensuring a positive experience and would like to apologise for if any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Kind Regards
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal
Thank you for bringing this matter to our attention and allowing us to address your concerns with you today.
As discussed, we have not had the opportunity to provide you with feedback on your matter sooner as you have been unreachable, upon our attempt to contact you earlier this week.
We do understand your frustration. We are required to keep you updated on the progress of your matter and confirm that our offices has provided you with feedback as well as advised you fully on your matter.
Your claim unfortunately does fall outside the ambit of your Legal Policy and regrettably were therefore entitled to limited assistance from our office.
At Clientele Legal, we are committed to ensuring a positive experience and would like to apologise for if any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Kind Regards
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal