FT
Fidel T
1 reviews | Active since Jun 2016
06 Jan 2021, 21:59
PAY BACK THE MONEY
It's simple, I cancelled my policy, but they kept debiting me for several months. I repeatedly called them to find out when will they refund me. Since June 2019, till today they still have not refunded me my money. I haven't heard a thing or seen a follow-up since. Professional cooks, Period!
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
07 Jan 2021, 09:51Dear Fidel 'Master Wong' Tshivhasa,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply07 Jan 2021, 09:51
Official
Dear Fidel 'Master Wong' Tshivhasa,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
FT
Fidel T's updateReviewer Update
07 Jan 2021, 11:44I just had a call back from Clientele, just to rectify the year, it was feedback last give on July 2020, not 2019. However, at least to their credit, they will refund me the four months I was debited last year.
FT
Fidel T's update07 Jan 2021, 11:44
Reviewer Update
I just had a call back from Clientele, just to rectify the year, it was feedback last give on July 2020, not 2019. However, at least to their credit, they will refund me the four months I was debited last year.
Clientele Legal's replyOfficial
07 Jan 2021, 12:49Dear Fidel 'Master Wong' Tshivhasa
Thank you for raising your concerns and bringing this matter to our attention.
As per our discussion, the necessary feedback has been provided regarding the cancellation request we received in March 2020.
We would like to sincerely apologize for the oversight from our side and have further explained the turnaround time for the refund due to you.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply07 Jan 2021, 12:49
Official
Dear Fidel 'Master Wong' Tshivhasa
Thank you for raising your concerns and bringing this matter to our attention.
As per our discussion, the necessary feedback has been provided regarding the cancellation request we received in March 2020.
We would like to sincerely apologize for the oversight from our side and have further explained the turnaround time for the refund due to you.
We trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely,
Siphesihle Rodolo
Clientele Legal
FT
Fidel T's updateReviewer Update
10 Jan 2021, 13:58To your credit you paid it back, however I would have been more appreciative and impressed if the payment included an interest to make up for my inconveniences.
Otherwise, it is what it is.
Otherwise, it is what it is.
FT
Fidel T's update10 Jan 2021, 13:58
Reviewer Update
To your credit you paid it back, however I would have been more appreciative and impressed if the payment included an interest to make up for my inconveniences.
Otherwise, it is what it is.
Otherwise, it is what it is.