TG
Terrance G
1 reviews | Active since Aug 2020
14 Sept 2021, 12:34
Pathetic services
Spoke to Yunis from the billings department and she was totally unprofessional, I have a new policy and my first debut was collected in on the 1st of September 2021, I called Clientele twice for advise and they said they cannot offer advise as my payment is still pending, this was a week after the debit and I called the second time they said billing will contact me once payment is successfull. I want to cancel and want my refund as this company is totally unprofessional. Yunis further stated that the payment reflects as paid water 3 days so I was just getting the run around or no service. Please refund me as I received no service and cancel my policy
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Replies (2)
Clientele Legal's replyOfficial
16 Sept 2021, 09:38Dear Terrance G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply16 Sept 2021, 09:38
Official
Dear Terrance G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
16 Sept 2021, 19:08Dear Terrance G,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assisted with all raised concerns.
As per our telephonic discussion please be informed that your refund will be paid within 24 to 48 business hours.
We trust that we have assisted you to your satisfaction, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Legal's reply16 Sept 2021, 19:08
Official
Dear Terrance G,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assisted with all raised concerns.
As per our telephonic discussion please be informed that your refund will be paid within 24 to 48 business hours.
We trust that we have assisted you to your satisfaction, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life