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Stanley J

1 reviews | Active since Oct 2019

10 Nov 2020, 14:22

pathetic service - why don't you close shop

From: Stanley Mahlangu Sent: Tuesday, November 10, 2020 2:20 PM To: ***; ***; ***; ***; ***; Services Legal <***>; *** Subject: ANNAH POPPY MAHLANGU ID - INJURY ON DUTY CLAIM

Good day

Your service is appalling – I don’t even know where to start – We have to keep on following up with you and you don’t bother to update us.

Last week or week before we spent more than an hour on the line with one of your lawyers who promised that she was taking notes and will get them to the respective lawyer (only God knows if they were shared with that lawyer or not)

Today we phone in and we are still asked the very same questions we were asked last time we called.

You guys are selling us a lie.. this claim has been going on for a very long time

0
Replies (2)
Clientele Legal
Clientele Legal's reply10 Nov 2020, 15:03
Official
Dear Stanley J,

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Judith Mboweni
Clientele Legal
Clientele Legal
Clientele Legal's reply12 Nov 2020, 10:31
Official
“Dear Stanley J,
 
We thank you for escalating your concerns to us and resolving your complaint today. 
 
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. 
 
We confirm as discussed that we have provided you with a way forward regarding the matter and the available legal options since the insurer has rejected the claim. 
 
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. 
 
Yours sincerely,

Cyril Mbatha 
Complaints Case Manager
Clientele Legal”