Pathetic service received

I would firstly like to bring to your notice that your incorrect billing on my account for Cliente Legal was incorrect and the cause of my account being incorrect.

From October to November, December it took billing to inform me that IFA billing from a previous policy was added to this account. This was incorrect as my Legal policy was signed without this billing which you agreed and refunded me the overcharge. It was ******* to add something that was not on my contract.

With regard to October debit order I reversed due to no response to my numerous queries, phone calls and emails I requested bank details to to pay the R304.70 and I was told NO it doesn't work like that.

I then suggested the overcharge be put to the October account instead of refunding the money to me. AGAIN I was told NO they must refund my money. That was two suggestions to resolve the long outstanding query created by Clientele.

January the bank reversed as there was a double payment and they contacted me with bank details to pay and I made immediate payment. I then paid October 2022 on the 17 January 2023 I am told NO once again it doesnt work like that.

Only after all this commotion that was created by Clienteles incorrect billing was I told my claim is not sorted.

Now if Clientele billing and Clientele Legal cannot even communicate with each other not to mention with me, how is it possible to run an efficient and stabilized company.

I further request the ambassador for Clientele Mr. Desmond Dube to contact me as his advert is not what is transpiring. "Our clients are our priority. We look after our clients" " Our clients are important to us", is far from what has happened in my case.

Kindly confirm receipt here of and a call from Mr. Dube confirming I will have my claim processed as Clientele breached the contract with incorrect billing to start with and responses too.