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mgobhob M
1 reviews | Active since Jul 2015
18 Jan 2021, 14:45
Pathetic Service from Clientele Legal
I am a member of clientele legal for 5 years now. I raised a case in November 2020 needing legal advise and assistance. After 2 months of waiting I have not received any legal advise or assistance from them despite my persistence calls and escalation to them. They take my calls and promise to call back but never do. But they are never late to take money from your account! THEY ARE **********!
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Replies (2)
Clientele Legal's replyOfficial
18 Jan 2021, 15:32Dear Bheki,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Jan 2021, 15:32
Official
Dear Bheki,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
19 Jan 2021, 15:44"Dear Bheki,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, your legal advisor will attend to your matter and provide you with feedback accordingly.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply19 Jan 2021, 15:44
Official
"Dear Bheki,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, your legal advisor will attend to your matter and provide you with feedback accordingly.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"