PATHETIC SERVICE

The service I received from clientele legal was really disappointing ,I even had to cancel my policy yesterday with them because I had ran out of patience . I contacted them in December 2020 reporting my body cooperate for double billing me on my statement and they told me that the turnaround time is 3 days because it was festive season but I had to call them in January because no one had attended to my matter , a lawyer then called me back to say he just came back from leave and he will send an email to the body cooperate that was first week of January three weeks later I called them for feedback they tried to transfer to the lawyer I was told he was busy on a call he will call me back but he never did two days later I called again and I was told the lawyer is on leave which is very confusing to me because he was on leave when I called the first week and three weeks later he is still on leave and was told that he was busy on a call two days back which means they **** !!! which means there is only one lawyer at clientele because they could have gave my matter to someone else who was not on leave .