ZN
Zweli N
1 reviews | Active since Jan 2021
29 Mar 2024, 11:38
Pathetic Service ever
The worst service ever,the lawyers could not assist or had any knowledge of legal solutions,I cancelled on 15th March after they failed to resolve a very simple matter and also asked them not to debit my account since the policy was cancelled.They debited on the 25th,send an email for a refund,their auto response says they will attend to it within 2 day,this is the 4th day and no refund received
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
02 Apr 2024, 10:56Dear Zweli N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply02 Apr 2024, 10:56
Official
Dear Zweli N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
02 Apr 2024, 14:12Dear Zweli N,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
Please be informed that feedback has been provided to the policy holder on even day..
Furthermore , I have confirmed a Turn Around Time for funds to reflect into the bank account number we have on record.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Legal
Clientele Legal's reply02 Apr 2024, 14:12
Official
Dear Zweli N,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised.
Please be informed that feedback has been provided to the policy holder on even day..
Furthermore , I have confirmed a Turn Around Time for funds to reflect into the bank account number we have on record.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Legal
ZN
Zweli N's updateReviewer Update
05 Apr 2024, 08:04Once more,very disappointed with their service,they called me and told me they are busy with the refund,they are very sorry and they will refund me by Thursday,I am still waiting for that refund and today is Friday
ZN
Zweli N's update05 Apr 2024, 08:04
Reviewer Update
Once more,very disappointed with their service,they called me and told me they are busy with the refund,they are very sorry and they will refund me by Thursday,I am still waiting for that refund and today is Friday
Clientele Legal's replyOfficial
10 Apr 2024, 08:39 Dear Zweli N,
Kindly note that your refund ws processed on the 8th April 2024 and should have reflected in your bank account.
Kind regards
Kindly note that your refund ws processed on the 8th April 2024 and should have reflected in your bank account.
Kind regards
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Legal
Clientele Legal's reply10 Apr 2024, 08:39
Official
Dear Zweli N,
Kindly note that your refund ws processed on the 8th April 2024 and should have reflected in your bank account.
Kind regards
Kindly note that your refund ws processed on the 8th April 2024 and should have reflected in your bank account.
Kind regards
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Legal