PC
Phillip C
1 reviews | Active since Jul 2011
01 Oct 2020, 18:39
Pathetic service - Does not even give feedback to old lady that requires their services.
Clientele does not follow up on the cases logged. Their call center staff makes promises that are not kept. After I assisted a 76 year old lady over the phone to deal with their support staff and made it very clear that it is an urgent matter, a week later no response from their side. It is clear they do not supply customer service of any sorts.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
02 Oct 2020, 08:22Dear Phillip,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply02 Oct 2020, 08:22
Official
Dear Phillip,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
02 Oct 2020, 15:48“Dear Phillip,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
Kindly note that your legal advisor will be awaiting further information in order to provide the necessary limited assistance as discussed.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager"
Clientele Legal's reply02 Oct 2020, 15:48
Official
“Dear Phillip,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
Kindly note that your legal advisor will be awaiting further information in order to provide the necessary limited assistance as discussed.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager"