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rajeshbaburam R
1 reviews | Active since Jun 2016
17 Dec 2020, 12:55
Pathetic service
Made contact with Clientele a week ago regarding a Legal matter on their app, still no response, but they are never late to take the money. Absolutely the worst service I have ever had. I want a full refund due to the lack of professionalism and performance.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
17 Dec 2020, 15:05Dear Rajesh B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply17 Dec 2020, 15:05
Official
Dear Rajesh B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
21 Dec 2020, 12:59“Dear Rajesh B,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm as discussed your claim was opened and assigned to a legal advisor. We have further requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”
Clientele Legal's reply21 Dec 2020, 12:59
Official
“Dear Rajesh B,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm as discussed your claim was opened and assigned to a legal advisor. We have further requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”