Pathetic service

On the 12th of June I notify Clientele to cancel my legal policy as I am not able to continue with it due to the fact that I don't have any means of income.Inspite of this a debit went off my account on the 24th of June. A Brian Motsoane confirmed reciept of my email but he failed to action the cancellation and he did not bother to call me either. I then used a WhatsApp platform to raise the matter again and yet again Sharlotte M advised me to send ID and Contact Number,Address and policy number, which I did but she also went silent on the matter. I've always valued Clientele as a reputable institution but after this pathetic service i doubt if i will ever be in touch with them for any product in future. This has inconvenienced me a great deal especially when I needed the little that I had in my bank account then. Please see to it that the money is reversed back into my account, debicheck is cancelled and the policy is cancelled all together. I don't want to hear any stories that come along with restoring this policy.