Pathetic service

I am completely disgusted in the service of clientele. I called them in October 2019 to hear what legal packages they had to offer me as I wanted to get a divorce. I advised the sales lady that the marriage had already broken down 2 months prior and that the divorece would be uncontested. I was sold a package for R215 per month and told that I would still have all the cover that I need in my situation and that I would first have to wait 3 months before I could get access to the lawyers. I waited the 3 months, made the payments on time and called back on the 2nd of January 2020. Firstly I waited 10 minutes to get through to the right department and when I did I was told that my claim cannot be processed as the marriage fell through before I took out the policy, which is the opposite of what the sales lady explained to me. I then requested to talk to a manager and a gentleman by the name of Vincint spoke to me. He advised that he would escalate the matter to higher management. He also told me that he would call me back later that day to tell me when I could expect feedback. I received no call and decided to call them again today, the 3rd January 2020. I made the first call at 4:15pm and all that happened was a dail tone and then an automated voice saying goodbye. I then tried to call the 24 hour service number and on that call there was an automated voice saying that the office hours are from 8am to 5pm. Why are my calls not being put through if you close at 5pm but I'm calling between 4 and 4:30pm?? Then it asks if it's and emergency press 1. So I press 1 and it rings a few times and then someone picks up and drops the call on me. This happened 3 times right after each other. Why am I paying for a service that I am not getting.? Why is a sales person miss advising me and giving me the wrong information? Is my money that I pay you not good enough? I am going to take this to all social media platforms as I find this service disgusting. No only have I wasted my money on this so called service that clientele has to offer but I have also wasted 3 months waiting for a service that I was never going to get. I expect the service that I was promised to be given to me!!! Clientele, the ball is in your court.