1 reviews | Active since May 2013
PATHETIC SERVICE
<p>After numerous emails ,i called in today about 4 times the last time i was on the phone for 15min without any assistance ,why does the client have to always call for a update ,no managers to assist and matters being delayed .your service is pathetic ,its always that the adviser is not available .im seriously considering canceling my matter and rather pay a labour attorney who wil assist me and not get assistance over the phone .theres no service at clientel ,its times like these that i wished i was stil with legal wise.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for speaking to us about your complaint today.
We confirm that your matter was discussed in great detail and we also advised you of our attendances and the legal advice previously provided to you in this matter.
As per our discussion, we had diarised your file in order for us to follow up with you on the outcome of the relevant process/meeting you were to attend. We confirm your instructions of today and we will await the documentation that we have requested from you. We will thereafter be in a better position to assess your matter and advise you on the best way forward in order to resolve your dispute.
We thank you for making the decision to continue with your Legal Policy and look forward to assisting you going forward. Please call us on *** or email: *** should you have any further queries.
Regards,
Luleka Ngodwane
Supervisor – Legal Claims
Clientele Legal
Thank you for speaking to us about your complaint today.
We confirm that your matter was discussed in great detail and we also advised you of our attendances and the legal advice previously provided to you in this matter.
As per our discussion, we had diarised your file in order for us to follow up with you on the outcome of the relevant process/meeting you were to attend. We confirm your instructions of today and we will await the documentation that we have requested from you. We will thereafter be in a better position to assess your matter and advise you on the best way forward in order to resolve your dispute.
We thank you for making the decision to continue with your Legal Policy and look forward to assisting you going forward. Please call us on *** or email: *** should you have any further queries.
Regards,
Luleka Ngodwane
Supervisor – Legal Claims
Clientele Legal