JM
Jacqui M
1 reviews | Active since Dec 2022
29 May 2023, 09:04
Pathetic, *********** service!
Pathetic service! Instead of them helping you, they refer you to soo many bodies saying that I must run with it, then why the heck do I need them, I can always Google all these bodies. Clientele exploits it's customers, lazy and ***********! Not worth it
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
30 May 2023, 11:43Dear Jacqui M
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply30 May 2023, 11:43
Official
Dear Jacqui M
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
31 May 2023, 10:48“Dear Jacqui M,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of the legal policy. Therefore, you are only entitled to advice and limited assistance from our offices.
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of the legal policy. Therefore, you are only entitled to advice and limited assistance from our offices.
Should you wish to discuss your matter further please contact us directly.
Regards,
Carla Fick
Complaints Case Manager”
Clientele Legal's reply31 May 2023, 10:48
Official
“Dear Jacqui M,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of the legal policy. Therefore, you are only entitled to advice and limited assistance from our offices.
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of the legal policy. Therefore, you are only entitled to advice and limited assistance from our offices.
Should you wish to discuss your matter further please contact us directly.
Regards,
Carla Fick
Complaints Case Manager”