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aM
amanda M

1 reviews | Active since Oct 2014

02 Mar 2023, 09:50

Pathetic service

I joined client tel last month they debit money on a wrong date which the money not mine as some asked to use my account. When I informed them about this they took long to refund the money I asked them to cancel the policy as I could not trust them . To my surprise the debited in my account again on the 27th now I am in communicated with them since Monday the 27th the laimed someone was going to call.me with in 48 hours and still not done my money not yet refunded . Instead I get a debicheck request from them .

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Replies (3)
Clientele Legal
Clientele Legal's reply02 Mar 2023, 10:04
Official
Dear amanda M 
 
We confirm receipt of the concerns raised and apologize for the inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
 
Yours sincerely, 

Shanitha Hanuman
Clientele Legal 
Clientele Legal
Clientele Legal's reply02 Mar 2023, 15:48
Official
Dear  Amanda mandisa M
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Judith Mboweni 
Service Support Specialist 
Clientele Legal
Clientele Legal's reply06 Mar 2023, 09:09
Official
Dear  Amanda mandisa M
 
Thank you for raising your concerns with us and allowing us the opportunity to resolve them.

Kindly note that our attempts to contact you on the contact details provided to assist with your query resulted in no success. Our records indicate that your policy was terminated on 04 March 2023.  
 
Regarding your cancellation dispute, we can confirm that your request to cancel the policy was well received on 30 January 2023.  We therefore confirm that a refund of the premium will be processed for the month of February 2023 only and that there will be no further deductions for the policy. 
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. 
 
We however apologize for any inconvenience this must have caused you. 
 
We trust you find this in order, however should you require further assistance please feel free to contact us again.
 
Yours sincerely, 

Judith Mboweni 
Service Support Specialist 
Clientele Legal