MB
Mojaki B
1 reviews | Active since May 2015
20 Nov 2020, 15:30
Pathetic customer service
All I see is negative reviews about this company and I'm worried as well now.
We joined Clientele with the hope that when we need legal assistance, someone will be ready to assist on the other side. Well, guess what? The adverts sold us dreams.
My wife claimed over 2 weeks ago to get assistance for a dispute that we are dealing with, and she made a follow up. Since then, over 2 weeks, it's been silence.
Are we supposed to be calling again and again to beg for a service that we pay for here? Clientel. Your. Service. Is. Ridiculous To say the least.
I wish there was a no star rating. Your service does not deserve a star at all
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
20 Nov 2020, 15:38Dear Mojaki,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply20 Nov 2020, 15:38
Official
Dear Mojaki,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
25 Nov 2020, 08:09"Dear Mojaki,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your matter and advised you accordingly. Further we requested that you provide us with some documents in order to assist you further.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"
Clientele Legal's reply25 Nov 2020, 08:09
Official
"Dear Mojaki,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to attend to your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your matter and advised you accordingly. Further we requested that you provide us with some documents in order to assist you further.
We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"