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ryan.vanhellsing ryan.vanhellsing
1 reviews | Active since Oct 2016
17 Aug 2020, 17:48
Pathetic client service
Pathetic service, they say turn around time is up to 48 hours yet it's been over 72 hours but they very quick to collect there debit order
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Replies (2)
Clientele Legal's replyOfficial
18 Aug 2020, 08:26Dear Ryan A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Aug 2020, 08:26
Official
Dear Ryan A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
18 Aug 2020, 10:40“Dear Ryan A,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm as discussed that your legal advisor is diligently working on your matter and has provided the necessary feedback within the appropriate turn-around time. We await the further information as requested in order to assess the matter and discuss the way forward with the claimant accordingly.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply18 Aug 2020, 10:40
Official
“Dear Ryan A,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm as discussed that your legal advisor is diligently working on your matter and has provided the necessary feedback within the appropriate turn-around time. We await the further information as requested in order to assess the matter and discuss the way forward with the claimant accordingly.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"