RA
Ryan A
1 reviews | Active since Sept 2017
04 Feb 2020, 16:35
Pathetic Client Service
I have an existing case running since November 2019 i have been a client of Clientele Legal for over a year now just to have them tell me that this is a pre existing matter after being on the phone for over 30min they wont be able to represent me!!! I've been a client and been paying my policy just to have them drop me when i need them most. very bad service im considering seeking another company and dropping clientele.
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Replies (2)
Clientele Legal's replyOfficial
05 Feb 2020, 08:38Dear ryan A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply05 Feb 2020, 08:38
Official
Dear ryan A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
07 Feb 2020, 15:52Dear ryan A,
We thank you for escalating your concern to us and allowing us the opportunity to address and resolve your complaint today.
We do understand your frustration, but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by superior legal services. We confirm having discussed the matter and advised that it unfortunately falls outside the ambit of your policy and therefore does not enjoy cover.
At Clientele legal, we are committed to ensuring a seamless customer experience and we value you as a client.
Please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Yours sincerely,
Karshan Dehal
Complaints Case Manager
Clientele Legal's reply07 Feb 2020, 15:52
Official
Dear ryan A,
We thank you for escalating your concern to us and allowing us the opportunity to address and resolve your complaint today.
We do understand your frustration, but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by superior legal services. We confirm having discussed the matter and advised that it unfortunately falls outside the ambit of your policy and therefore does not enjoy cover.
At Clientele legal, we are committed to ensuring a seamless customer experience and we value you as a client.
Please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Yours sincerely,
Karshan Dehal
Complaints Case Manager