JB
Justice B
1 reviews | Active since Mar 2014
05 Nov 2021, 11:40
Passive service
The Clientele legal is very passive, they always not ready to assist their clients, they do not attend to their emails, its been more than 72 hours since i sent them an email but until now, they did bother to contact me back or to reply my email. They have very passive service, you have to make more follow up in order to get help, this is unprofessional. THEY MUST CHANGE THIS BAD SERVICE, THEY ARE NOT DOING US A FAVOUR, WE ARE PAYING EVERY MONTH FOR THE SERVICE!
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Replies (2)
Clientele Legal's replyOfficial
08 Nov 2021, 11:40Dear Justice given B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply08 Nov 2021, 11:40
Official
Dear Justice given B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
08 Nov 2021, 16:41Dear Justice given B,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We have provided you with an email in order for us to assist you with drafting your will.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Regards,
A Ramdass
Complaints Case Manager
Clientele Legal's reply08 Nov 2021, 16:41
Official
Dear Justice given B,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We have provided you with an email in order for us to assist you with drafting your will.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Regards,
A Ramdass
Complaints Case Manager