JB
Justice B
1 reviews | Active since Mar 2014
09 Feb 2021, 17:41
Passive service
They are very slow to reply when need help from them as their client, I sent email on Saturday but until today they haven't attended to my issue, they sent email claiming that they ddnt find me on the phone, now I had to send another email asking for help, mean will wait another 48 hours b4 I get help, I was hoping that legal issues should be attended quickly. M just disappointed, slow service, this kind of service makes the enemy celebrate that he woke the battle. Poor and passive service.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
10 Feb 2021, 09:23Dear Justice G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply10 Feb 2021, 09:23
Official
Dear Justice G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
12 Feb 2021, 13:41Dear Justice Given, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having forwarded you an email with an advice and also requesting further information. We will then proceed as soon as we receive the requested information We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,
Clientele Legal
Clientele Legal
Clientele Legal's reply12 Feb 2021, 13:41
Official
Dear Justice Given, We thank you for escalating your concerns to us and resolving the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. We confirm having forwarded you an email with an advice and also requesting further information. We will then proceed as soon as we receive the requested information We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,
Clientele Legal
Clientele Legal