P*** - Legal claim

<p>After numerous telephone calls, and emails I am still waiting for a response re my claim submitted 12 working days ago. I was promised on Friday 17 Feb that the lawyer will be contacting me on Monday 20 Feb with an update. I have not received any such phonecall. Today I emailed the lawyer dealing with my claim and requested her to update me in writing. I also phoned to check if my email was received and I was informed the lawyer dealing with my claim is not in today. As a Clientele client I find this service I pay for unacceptable. On the policy it states that I can phone 24/7 for legal assistance, but If I get arrested will I have to wait for 12 working days to get bailed out? This is just an example that Im making with regards to the service I am receiving. Surely Clientele does not have only 1 lawyer handling claims. All I want to know is the merits to my claim, and I have NEVER been able to speak to the person handling my claim. I am always informed the person will phone me and then never do. I am always speaking to a call centre agent. </p> <p> </p> <p> Emails sent and phonecalls made to Clientele (7 Feb, 10 Feb, 17 Feb, 21 Feb) .</p> <p> </p> <p>Maybe Im wasting my money and should have rather gone with another company compitent enough to assist me and able to meet with me face to face. Alternative route contacting the Law Society of SA and lodge a formal complaint, as I get the feeling yet again someone is *****ing my money but this time its not a family member. </p>