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MaTK
Malesela and Thandiwe Kekana

1 reviews | Active since May 2014

18 Jan 2021, 12:08

P*** - SHARE BLOCK CLAIM

After many months of of waiting for research and of case law without and no feedback we decided to to close the account as the company is not reliable and has poor customer service and lack of expertise. See their last response to us: Dear Ms Kekana,

We trust that you are well.

Please note that we have received the outcome from the CSOS Ombudsman and thank you for furnishing us with same.

Kindly note that we will be conducting a further assessment on this matter in light of whether there are prospects of success in pursuing this claim in a court of law or not.

As a result of the above, we kindly request that you provide us with an opportunity to conduct our research using relevant case law to provide you with an informed response.

Thank you

Ms Sabah Ismail Specialist Legal Advisor

Clientele Legal Tel: *** Fax: *** Email: *** Clientèle Legal Customer Service

Tel *** • Email *** Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi

Clientèle Legal is a division of Clientèle General Insurance Limited (Reg. No. ***), an authorised Financial Services Provider FSP number: 34655 Clientèle Legal Customer Service

Tel *** • Email ***. Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside

www.clientele.co.za • www.clientele.mobi.za

Clientèle Legal is a division of Clientèle General Insurance Limited (Reg. No. ***), an authorised Financial Services Provider, FSP number: 34655

The Clientele Group consists of, amongst others, Clientele Limited, Clientele Life Assurance Company Limited, "IFA" a division of Clientele Life Assurance Company Limited and Clientele General Insurance Limited. Both Clientele Life Assurance Company Limited (FSP No: 15268) and Clientele General Insurance Limited (FSP No: 34655) are authorised Financial Services Providers and registered insurers.

By receiving, reading or acting upon this email you automatically consent to the Clientele Group email disclaimer which can be viewed at https://www.clientele.co.za/terms-and-conditions.

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Replies (3)
Clientele Legal
Clientele Legal's reply18 Jan 2021, 13:55
Official
Dear  Malesela and Thandiwe Kekana,

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Judith Mboweni
Clientele Legal 

MaTK
Malesela and Thandiwe Kekana's update18 Jan 2021, 14:16
Reviewer Update
Thank you, your challenge is that you dont keep in touch with your customers. If you do we will reinstate the policy with please. With regards to caselaw you will never know until you try this matter in court and set a precedence. Hope you have the guts to try this in court. The CSOS has advised as such to pursue it with the courts and all your cases mostly end in court. Your advert of Mr Desmond Dube and a white colleague allude to this that the cost is not an issue. There is a prima facie evidence that a contract cannot be permanent and not be included in the agreement.
Clientele Legal
Clientele Legal's reply19 Jan 2021, 15:52
Official
“Dear Malesela and Thandiwe Kekana, We thank you for escalating your complaint to us.  Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically. We have however noted your concerns regarding our turnaround times and providing feedback to our clients and wish to apologize for any inconvenience caused.  At Clientele Legal, we are committed to ensuring a positive customer experience and wish to continue assisting you in your matter. We confirm however that your policy was cancelled on 30 December 2020. Should you wish to reinstate your legal policy or have any further queries please contact us directly.  Yours sincerely,  C. FickComplaints Case Manager
Clientele Legal"