******* opening of an insurance product and *****ulently deduction of bank account

Good day

Good day 1. On the 4th September 2024, I sent an email to Clientele to stop making deductions on my mother’s bank account as she did not give consent for Clientele to deduct her bank account for an amount of R310 regarding a legal plan with policy number ***. She says she did not agree to purchasing any insurance product from Clientele Life. 2. Instead of cancelling the policy as per my request, Philisiwe Ndlela rep**** to my email on the 12th September 2024 offering options to remove certain benefits on the plan. 3. I rep**** to her on the 15th September 2024 email instructing her to cancel the policy. 4. After receiving no response, I sent a cancellation letter on the 26th September 2024 5. My mother informed me they have not cancelled the policy and that they are still deducting R310 from her bank account. 6. I have not received any response form Clientele Life after the 12th September 2024. Firstly, I am so disappointed in the ********* business conduct of Clientele ‘s staff. They want to increase their sales by *****ently deducting money from unsuspecting victims like my mother. How many people out there are they robbing by taking insurance products against their will. How did they get hold of my mother banking account details with all the POPIA act in force in this country. I want them to cancel the policy with immediate effect and pay back all the money they took from her bank account.

Regards Mayana