1 reviews | Active since Dec 2016
One of the worst exerience ever
<p>i contacted clientele over a month ago because my car was written off by a guy who was speeding and on hes phone. i called clientele hoping to get assistance ( i am a paying customer after all). My first call was pleasant i was told to get documents from the workshop / panelbeaters about my car being written off and the value, send it to them and give them atleast 48hours for admin then they will call me back. A week went by with no response, i called they then told me that they did not receive anything from me ( i had to call to find out - this means no one was going to call ). i then sent the documents 20 times ( i still did not get any feedback). i had to call again ( time and money waste on my side). i then asked to speak to a manager , i was told three times no manager is available and ill get a call back from them. Since then, NO MANAGER, NO RESPONSE, NO SERVICE, NO FEEDBACK ....So this means coming back in January i will use a taxi to work ( huge inconvienance) ..... WHY DO WE NEED THIS **** OF SERVICE? PAY FOR IT AND STILL GET NO ASSISTANCE? THIS IS THE WORST EVER...... i should have gone for Hollard Legal i hear great reviews about it... not this</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for speaking to us about your matter;
As discussed, Jacinta Shongwe from our offices contacted you on the 13th December 2016 requesting further documentation and confirmed that we attempted to contact the third party without success. We confirm that the writer explained the internal procedures regarding the attendance of matters as well as escalation of complaints.
We are pleased that we were able to address your concerns and we await the further documentation. We confirm that an email has been sent to your specified email address confirming the contents of our call and the way forward.
We thank you for your understanding in this regard and for discussing your concerns with us. Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
Cavlyn Bemaya
Clientele Legal Supervisor
Thank you for speaking to us about your matter;
As discussed, Jacinta Shongwe from our offices contacted you on the 13th December 2016 requesting further documentation and confirmed that we attempted to contact the third party without success. We confirm that the writer explained the internal procedures regarding the attendance of matters as well as escalation of complaints.
We are pleased that we were able to address your concerns and we await the further documentation. We confirm that an email has been sent to your specified email address confirming the contents of our call and the way forward.
We thank you for your understanding in this regard and for discussing your concerns with us. Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
Cavlyn Bemaya
Clientele Legal Supervisor
Hi There,
i write about the Horrible experience with Clientele. You then post comments as if you did attend to my issue when you actualy just called but nothing was done. I had another issue which again Clientele referred me to their " World Class" lawyers. Only to find that i was allocated someone who had six months working experience, ***** and is now AWOL after i have paid them and Clientele is now claiming that they have nothing to do with the lawyers THEY refer to clients. So Clientele as your clients we trust yoou and your judgement. But because you want to raise your EE scores you employ ***** black law firms who take no interest , no care and show no dignity to your clients. But was is worse is you not even taking accountability for these issues. This means you do FALSE advertising and apply NO TCF at all.
i will be taking this to the ombud thank you
Hi There,
i write about the Horrible experience with Clientele. You then post comments as if you did attend to my issue when you actualy just called but nothing was done. I had another issue which again Clientele referred me to their " World Class" lawyers. Only to find that i was allocated someone who had six months working experience, ***** and is now AWOL after i have paid them and Clientele is now claiming that they have nothing to do with the lawyers THEY refer to clients. So Clientele as your clients we trust yoou and your judgement. But because you want to raise your EE scores you employ ***** black law firms who take no interest , no care and show no dignity to your clients. But was is worse is you not even taking accountability for these issues. This means you do FALSE advertising and apply NO TCF at all.
i will be taking this to the ombud thank you
We confirm that we explained the procedures regarding the attendance of your legal matters.
Kindly note that we are not able to comment on the service rendered by the attorneys as we are not a party to the agreement with them. Your claims do unfortunately fall outside the ambit of your Legal Policy and you were therefore referred to the panel attorney to assist you at your own cost and on a private basis.
We have however contacted them and have attempted to contact you with the relevant feedback however; you were unfortunately not available to take our call. We will attempt to contact you again to discuss the matter with you.
Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
Luleka Ngodwane
Supervisor – Legal Claims
We confirm that we explained the procedures regarding the attendance of your legal matters.
Kindly note that we are not able to comment on the service rendered by the attorneys as we are not a party to the agreement with them. Your claims do unfortunately fall outside the ambit of your Legal Policy and you were therefore referred to the panel attorney to assist you at your own cost and on a private basis.
We have however contacted them and have attempted to contact you with the relevant feedback however; you were unfortunately not available to take our call. We will attempt to contact you again to discuss the matter with you.
Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards,
Luleka Ngodwane
Supervisor – Legal Claims