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abigail W
1 reviews | Active since Sept 2015
08 Aug 2019, 15:53
On the verge of becoming an ex-client of Clientele Legal
Clientele legal is supposed to be the best in the business. What a joke! they cannot even assist with your legal matters. All they want is your money every month and thats it. I just got a pathetic call from a consultant that clearly told me she "THINKS" I cannot file a lawsuit against my child's school. She "THINKS"!! Really??? What the hell am I then paying you guys for if you cannot provide me with facts as to why I cannot have a case!!! Someone better get back to me or there will be another client you will lose.
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Replies (2)
Clientele Legal's replyOfficial
08 Aug 2019, 15:56Dear abigail W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply08 Aug 2019, 15:56
Official
Dear abigail W,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
13 Aug 2019, 09:35Dear abigail W
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm having discussed with you the reasons why your matter might be deemed pre-existing, however in light of the information you have brought to our attention, we shall as per agreement further be assessing your matter, which outcome will be provided to you directly.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Regards
O’mphile Mopeloa
Complaint Claims Manager
Clientele Legal's reply13 Aug 2019, 09:35
Official
Dear abigail W
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm having discussed with you the reasons why your matter might be deemed pre-existing, however in light of the information you have brought to our attention, we shall as per agreement further be assessing your matter, which outcome will be provided to you directly.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Regards
O’mphile Mopeloa
Complaint Claims Manager