Not willing to assist at all

No customer service at all, to be honest I am disappointed with their service, I ve been a loyal customer for years and now when it's time for me to ask for legal help they are nor willing to help, I called clientele legal today because I needed advice on some labour matters, I called three times the first time someone answered and they hung on me, the second I spoke to a consultant zandiswa we spoke for over 15 minutes and after she dropped my call, I thought she was going to call me back but she didn't, I called again for the third and I completely lost it it's the third time I am calling and now I have to explain my story again, I spent a lot of money calling u guys but u don't even assist me wat you do u drop my call, and it's not the first I am experiencing the kind of service from you guys, the first time I thought it was a mistake but you can't repeat the same mistake again, I am disappointed with you guys, you are too quick to deduct money from my account and I don't remember trying to debit my account and you didn't get any money, but when I ask for service too slow to deliver, I am disappointed with you guys