KC
Kxng C
1 reviews | Active since Jul 2020
27 Jul 2020, 22:00
Not refunded yet
One of the sales people ******* me to subscribe to the company saying "it's free because I'm a student, what will happen is they will debit your card once then you can tell your bank to reverse it, then they won't debit after that". But they did debit, I took a taxi to Clientele (physically) where I met a warm hearted lady would helped me unsubscribe and promised me a refund of the money that was took. Its been months I haven't received it back
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Replies (3)
Clientele Legal's replyOfficial
28 Jul 2020, 08:59Dear Kxng C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply28 Jul 2020, 08:59
Official
Dear Kxng C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
28 Jul 2020, 09:59Dear Kxng C
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the refund of premiums for the policy in question has been provided. Regarding the concerns raised, we can confirm that upon cancellation the refund process was explained accordingly. We have since communicated that an urgent refund will be processed and the applicable turnaround time was explained. You confirmed that you understood and are satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniClientele Legal
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the refund of premiums for the policy in question has been provided. Regarding the concerns raised, we can confirm that upon cancellation the refund process was explained accordingly. We have since communicated that an urgent refund will be processed and the applicable turnaround time was explained. You confirmed that you understood and are satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniClientele Legal
Clientele Legal's reply28 Jul 2020, 09:59
Official
Dear Kxng C
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the refund of premiums for the policy in question has been provided. Regarding the concerns raised, we can confirm that upon cancellation the refund process was explained accordingly. We have since communicated that an urgent refund will be processed and the applicable turnaround time was explained. You confirmed that you understood and are satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniClientele Legal
Thank you for raising your concerns with us.
As per our telephonic discussion, feedback regarding the refund of premiums for the policy in question has been provided. Regarding the concerns raised, we can confirm that upon cancellation the refund process was explained accordingly. We have since communicated that an urgent refund will be processed and the applicable turnaround time was explained. You confirmed that you understood and are satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniClientele Legal
KC
Kxng C's updateReviewer Update
28 Jul 2020, 12:44If I had access to the company's dashboard, I would have sent the message there and apparently it would have been easily taken care of. I don't regret it all though. Thank you very much, the customer service is on a WHOLE another level. The lady agent who assisted me was as sweet and warm as the first who assisted me, what a wonderful culture.
KC
Kxng C's update28 Jul 2020, 12:44
Reviewer Update
If I had access to the company's dashboard, I would have sent the message there and apparently it would have been easily taken care of. I don't regret it all though. Thank you very much, the customer service is on a WHOLE another level. The lady agent who assisted me was as sweet and warm as the first who assisted me, what a wonderful culture.