TN
Thabile N

1 reviews | Active since Oct 2023

28 Nov 2025, 12:42

Not really useful I

Not really useful I’m not happy with the service the person who reinstated my policy said you guys do take pre existing cases I’m just not happy

0
Replies (2)
Clientele Legal
Clientele Legal's reply28 Nov 2025, 12:57
Official
Dear Thabile N,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
 
Clientele Legal
Clientele Legal's reply03 Dec 2025, 08:15
Official
Dear Thabile N, 

Thank you for raising your concerns and bringing this matter to our attention.  At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you.   We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.  We confirm that Johannah Cele from our Market Conduct department has been in contact with you to provide the necessary feedback.  You requested to be contacted again later and our attempts to contact you were unsuccessful.
            Should you require any further assistance in this regard, please feel free to contact us again.  Regards,  Market Conduct