LL
Lulamela L
1 reviews | Active since Jan 2022
29 Nov 2022, 06:54
Not of Assistance
My mom wrote an email on the 31st of Oct to clientele seeking help with suspicions of ***** of the mechanic who was fixing her car. She kept writing and calling but never received a call from her legal advisor with direction as to how she will get assisted, her car has now been sold without consent still the legal advisor is quiet. The ad on TV about clientele helping people is a lie because my mom has not been helped in any way possible.
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Replies (2)
Clientele Legal's replyOfficial
29 Nov 2022, 09:23Dear Lulamela K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply29 Nov 2022, 09:23
Official
Dear Lulamela K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
08 Dec 2022, 10:27“Dear Lulamela K, We thank you for escalating your concerns to us. We would however like to assure you that we provide our clients with accurate and professional assistance at all times. We confirm that we have contacted our policyholder and discussed her matter with her accordingly. We shall proceed with attending further, within the ambit of the legal policy, and will provide her with feedback in due course. Should she wish to discuss her matter further, please let her contact us directly. Regards, C. Fick Complaints Case Manager”
Clientele Legal's reply08 Dec 2022, 10:27
Official
“Dear Lulamela K, We thank you for escalating your concerns to us. We would however like to assure you that we provide our clients with accurate and professional assistance at all times. We confirm that we have contacted our policyholder and discussed her matter with her accordingly. We shall proceed with attending further, within the ambit of the legal policy, and will provide her with feedback in due course. Should she wish to discuss her matter further, please let her contact us directly. Regards, C. Fick Complaints Case Manager”