RG
Rolly G
1 reviews | Active since Sept 2019
20 Sept 2019, 18:44
Not happy with clientele legal at all
I have been a client for clientele legal for years now. But the level of service its very poor..when I need help from them are no way to be found.. They claim to be 24/7 service that's not true... I one's got wrongfully arrested on a Friday I called them no one was available to assist I slept in the police cell the all weekend.. I only got discharged by the magistrate with no change.. So hello peter help as expose this company..
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
23 Sept 2019, 08:32Dear Rolly G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply23 Sept 2019, 08:32
Official
Dear Rolly G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
23 Sept 2019, 11:46Dear Rolly G,
Thank you for allowing us an opportunity to discuss your legal claim and complaint with you today.
We confirm that we unfortunately have no record of your calls or attempts to contact our offices and have escalated this to our IT department in order to investigate any potential technical issues relating to your attempts to contact us.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. As such, our assistance is extended once we have information of your legal problem which we regrettably could not obtain. We understand your frustrations with the contact process and are investigating same as a matter of urgency.
Yours sincerely,
Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply23 Sept 2019, 11:46
Official
Dear Rolly G,
Thank you for allowing us an opportunity to discuss your legal claim and complaint with you today.
We confirm that we unfortunately have no record of your calls or attempts to contact our offices and have escalated this to our IT department in order to investigate any potential technical issues relating to your attempts to contact us.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. As such, our assistance is extended once we have information of your legal problem which we regrettably could not obtain. We understand your frustrations with the contact process and are investigating same as a matter of urgency.
Yours sincerely,
Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal