JvdM
Jaco van der Merwe
1 reviews | Active since Nov 2020
04 Dec 2020, 07:08
not good
I am a client of clientele legal. I am going to stop my account, because when in need of legal services they shrug their shoulders and don’t want to help because the “case” might be a little too difficult. Again, ethnics are out the door, everything is only about the money
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Replies (2)
Clientele Legal's replyOfficial
04 Dec 2020, 13:42Dear Jaco van der Merwe,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply04 Dec 2020, 13:42
Official
Dear Jaco van der Merwe,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
04 Dec 2020, 15:44“Dear Jaco van der Merwe,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that as discussed and advised your claim unfortunately falls outside of the ambit of your legal policy, as the matter occurred before you joined the policy and you lack prospects. Therefore, you are only entitled to limited assistance from our office, which we have provided.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”
Clientele Legal's reply04 Dec 2020, 15:44
Official
“Dear Jaco van der Merwe,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that as discussed and advised your claim unfortunately falls outside of the ambit of your legal policy, as the matter occurred before you joined the policy and you lack prospects. Therefore, you are only entitled to limited assistance from our office, which we have provided.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Complaints Case Manager
Clientele Legal”