AM
Asnath M
1 reviews | Active since Jun 2021
30 Jun 2021, 08:57
Not Fairly Treated
I have been paying for my legal cover fees at clientele legal since 2017, My husband recently had a case they couldn't assist him, they told me there are certain cases they are not part of their policy. When you take out a policy there are some clauses on the policy that are never made clear to the clients, I feel like I have wasted my money for the past four years, I had to pay for a private lawyer from my own pocket. I then since decided to cancel the policy but they are telling me about 30 days notice. That I have to wait for their supervisor to call me first and confirm the cancellation.
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Replies (2)
Clientele Legal's replyOfficial
30 Jun 2021, 10:54Dear Asnath M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply30 Jun 2021, 10:54
Official
Dear Asnath M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
01 Jul 2021, 12:27“Dear Asnath M, We thank you for escalating your concerns to us. We confirm having discussed your matter and that your complaint has been escalated to our compliance department to be investigated, whereby we will revert shortly with the outcome of same. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients. Please contact us directly should you have any further queries in the future. Regards, N. SangweniComplaints Case Manager”
Clientele Legal's reply01 Jul 2021, 12:27
Official
“Dear Asnath M, We thank you for escalating your concerns to us. We confirm having discussed your matter and that your complaint has been escalated to our compliance department to be investigated, whereby we will revert shortly with the outcome of same. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value our clients. Please contact us directly should you have any further queries in the future. Regards, N. SangweniComplaints Case Manager”