GM
Giyani M
1 reviews | Active since Jan 2021
31 Mar 2021, 07:48
Not allowing me to cancel my policy
I have been trying to cancel this policy however no one is assisting me
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
31 Mar 2021, 08:20Dear Giyani M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply31 Mar 2021, 08:20
Official
Dear Giyani M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
31 Mar 2021, 12:57Dear Giyani M,
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided.
Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy prior to the concerns raised. We therefore confirm that there is no refund of premiums.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply31 Mar 2021, 12:57
Official
Dear Giyani M,
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided.
Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy prior to the concerns raised. We therefore confirm that there is no refund of premiums.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Clientele Legal