EM
Elphus M

1 reviews | Active since May 2017

20 Dec 2017, 12:04

Nonsense service

Honestly I have never used this service and it was a first time calling and I am sorely disappointed in the manner and way the supposed lawyer handled it, I do not know the legal terms but how can I be expected to know this ? She rushed me through my inquiries I felt like I'm pathetic at both of them and I am asking was treated like this because I am not the main member of the policy?

Or maybe I am better at another legal aid service?

0
Replies (2)
Clientele Legal
Clientele Legal's reply20 Dec 2017, 13:05
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Recovery Specialist

Clientele Legal
Clientele Legal's reply22 Dec 2017, 08:07
Official

Thank you for bringing this matter to our attention.

We have duly investigated the call in question and confirm that legal advice was provided. To give you added peace of mind, please send us the documents requested and we shall revert with further information pertaining to your matter.

At Clientele Legal, we are committed to ensuring a positive client experience and look forward to providing further assistance to you.

Please contact us on *** or email us at *** should you need anything further.

Best regards

Clientele legal